FAQ

Email: info@baserehab.com
Phone: 0413573400
Address: 9 Edwards Avenue 
Thornton, 2322
NSW

Shipping

*Shipping charges are set as such due to the size ad weight of our Perfecta Flip products. 

Australian & New Zealand Customer's:
$15 Standard Shipping (3-12 Business Days- As per Aus Post Website)
$20 Express Shipping (3- 5 Business Days- As per Aus Post Website)

International Customer's:
$25 Standard International Shipping (3-14 Business Days- As per Aus Post Website)

 

Returns

*STRAPPING TAPE IS NOT ELIGIBLE FOR A REFUND. ALL TAPE SALES ARE FINAL.

Australian & New Zealand customer's are eligible for a full refund on any product (excluding tape sales) within 30 days of delivery. All items must be returned in 'as-new,' unopened condition to be eligible. Return shipping charges are the responsibility of the customer. Returns are not accepted for International purchases. If you need to return an item please email info@baserehab.com immediately with your order number and any additional information. We will instruct you on return procedures via email.

If you receive your item damaged, defective or incorrect, please email us at info@baserehab.com immediately. 

Refunds are processed within 10 business days of receiving the item.